ARH was appointed to deliver rapid-response support for a European EV charger manufacturer. Our role includes diagnosing faults, replacing hardware, and restoring network connectivity at sites across the continentāensuring end users have uninterrupted access to charging infrastructure.
The client needed a dependable service partner to handle urgent technical issues across a wide geographical area. Problems included faulty components, system outages, and network dropouts. Delays in response would result in poor user experience and reputational risk for the manufacturer.
Specialist training – ARH engineers were trained directly at the manufacturerās facility in Italy, equipping them with deep product knowledge and troubleshooting expertise.
Dedicated support team – We set up a 24/7 callout rota, ensuring round-the-clock cover across Europe.
Technical delivery – Our team carries out diagnostics, network reconnections, and hardware swaps on-site. Every job follows strict health and safety procedures and includes real-time feedback to the manufacturer for ongoing product development.