My Denist Case Study Img

National FM delivery for the UK’s largest dental care provider

National compliance and maintenance support across 250+ dental practices
Location:
Nationwide (UK)
Project duration:
Ongoing

Overview

One of the UK’s largest dental networks, operating over 600 practices trusts ARH Group to support more than 250 of their sites. Their FM solution ensures compliance, safety and business continuity. In a regulated clinical environment, ARH provides responsive service delivery with minimal disruption to patients and staff. 

The challenge

Healthcare settings require strict adherence to building compliance standards, particularly in areas like temperature control, water systems and ventilation. This includes the added complexity of HTM compliance and sensitive clinical spaces such as decontamination rooms. The client needed a reliable FM partner that could plan effectively around patient appointments and respond rapidly to failures. 

Our approach

ARH Group provides a national FM solution including planned maintenance, responsive repairs and remedial works. Key features include: 

  • Planned maintenance visits booked up to three months in advance to avoid surgery disruption 
  • Fast-track response for critical failures such as loss of heating, cooling, or hot water often resolved or replaced within 72 hours 
  • OOH work scheduling to minimise impact on clinical operations 
  • Deployment of a live asset register with tagging to enable lifecycle tracking and efficient service delivery 
  • Close collaboration with both the central helpdesk and on-site staff to ensure clarity and consistency in communication 

The results

  • Maintained compliance across a large, complex clinical estate 
  • Rapid resolution of business-critical service issues 
  • Minimal disruption to patient care and practice operations 
  • Enhanced asset visibility and proactive lifecycle management 

Service coverage

  • Maintained compliance across a large, complex clinical estate 
  • Rapid resolution of business-critical service issues 
  • Minimal disruption to patient care and practice operations 
  • Enhanced asset visibility and proactive lifecycle management 
“ARH Group supports our high-volume clinical estate with reliable service delivery, rapid response and clear communication. Their planning helps avoid disruption and their asset visibility tools improve how we manage our sites.”

Major national dental care provider