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Keeping the West End running: FM support for a high-spec London office

Full FM delivery for a refurbished multi-storey office building
Location:
Central London
Project duration:
From March 2025 (ongoing)

Overview

ARH Group was appointed to manage facilities services for a high-spec office building in London’s West End. The site, recently refurbished and newly occupied, required a reliable FM partner to deliver consistent maintenance, ensure compliance and support a seamless working environment for professional tenants.

The challenge

At mobilisation, no asset register was in place, which created a gap in planned maintenance and lifecycle tracking. The client also needed a visible, responsive FM presence that could blend with their workplace culture and minimise operational disruption

Our approach

ARH Group deployed a full-scope FM model that included: 

  • PPM, reactive support and statutory compliance works 
  • Full asset identification, tagging and digital CAFM register setup 
  • A monthly general maintenance visit by a dedicated engineer to provide on-site support 
  • Ongoing inspections of key systems including HVAC, electrical, fire safety, water hygiene and lifts 
  • Regular operational checks to identify issues early and reduce unplanned downtime 

The results

  • A complete, trackable asset register now enables proactive maintenance and lifecycle planning 
  • Full compliance achieved across fire safety, Legionella control and statutory inspections 
  • Reduced equipment failures and reactive callouts due to regular plant monitoring 
  • Strong site-level presence and alignment with the client’s office standards 
  • Positive feedback on responsiveness, communication and service reliability 

Service coverage

  • HVAC servicing 
  • Electrical inspections and repairs 
  • Fire safety checks and maintenance 
  • Water hygiene monitoring (including tap temperature checks) 
  • Lift and shutter maintenance 
  • Fabric and general building repairs 
  • Digital asset management and lifecycle support 
“ARH have quickly become a key part of our building operations. The engineer visits make a real difference with issues being picked up early, communication is clear and the service is aligned with the quality of our space.”

London office site manager