Tenpin Ltd Case Study Img

Over a decade of consistent FM delivery across the UK’s leading bowling and leisure venues

Electrical compliance and maintenance across a national leisure estate
Location:
Nationwide (UK)
Project duration:
10+ years (ongoing)

Overview

ARH Group has worked with Tenpin Ltd for over a decade, delivering a full range of FM services across their national portfolio of entertainment venues. This includes EICRs, remedial works, electrical installations and responsive maintenance – all planned and delivered to minimise disruption in high-footfall environments. 

The challenge

Tenpin required a reliable FM partner capable of delivering consistent, high-quality services across geographically diverse sites. With a strong emphasis on compliance, responsiveness and guest experience, they needed a provider who could ensure timely, professional delivery with minimal recalls or downtime. 

Our approach

ARH Group deployed a dedicated team of engineers and contract managers to provide: 

  • Nationwide coverage for reactive, quoted and planned works 
  • EICRs and follow-up remedial actions to maintain full electrical compliance 
  • Transparent planning, with clear lead times and real-time updates 
  • Engineers trained to work flexibly in live leisure settings 
  • Out-of-hours service to avoid impact on trading hours 

The results

  • Over 10 years of consistent, professional FM delivery 
  • Recognised by the client for high-quality workmanship and minimal rework 
  • Clear, responsive communication on all service activities 
  • Uniform service standards across all UK regions, from Exeter to Scotland 
“The quality of works is always at a high level, rarely if ever have we had to recall a job. Communication is excellent, the team is always available and supportive, and the overall coverage and value is highly competitive. A standout moment was the recent Ipswich works, the electrician stayed onsite for hours to complete the job, going above and beyond.”

Ben Weston

Facilities Manager, Tenpin Ltd