Retail environments are fast-paced, high-pressure spaces where every detail matters, from lighting and air conditioning to hygiene and fire safety. ARH Group understands the unique demands of the retail sector and delivers tailored facilities management solutions that help stores stay open, safe, and operational around the clock.
With over 35 years of experience, ARH Group supports some of the UK’s biggest retail brands, offering a full suite of planned and reactive maintenance services. Our approach is built around speed, precision, and sector-specific expertise, ensuring that issues are resolved quickly and disruptions are kept to a minimum. Whether it’s a supermarket, high street store, or retail park, ARH’s engineers are trained to work discreetly and efficiently in live trading environments.
ARH’s planned preventative maintenance (PPM) programmes are designed to keep critical systems, such as HVAC, lighting, refrigeration, and fire safety, running smoothly and in full compliance with health and safety regulations. These services are scheduled to avoid peak trading hours and are supported by real-time reporting through ARH’s CAFM platform, giving retail clients full visibility of our estate’s performance.
When things go wrong, ARH’s 24/7 reactive maintenance service ensures a rapid response. Our national network of multi-skilled engineers is dispatched via GPS, allowing for fast attendance and high first-fix rates. From electrical faults and plumbing issues to damaged fixtures or security system failures, ARH’s teams are equipped to handle it all, often resolving problems on the first visit.
Retail facilities management also includes specialist services such as cleaning and hygiene, particularly important in food retail. ARH provides deep cleans, daily cleaning, and hygiene audits to support food safety compliance. They also manage security systems, including CCTV, access control, and alarm maintenance, helping protect stock, staff, and customers.
For supermarkets and large-format stores, ARH offers additional support such as refrigeration servicing, pest control, and back-of-house maintenance. Our engineers understand the operational flow of retail and work flexibly to minimise disruption, including out-of-hours scheduling and overnight works.
ARH also supports retail clients with CAD design and fit-out services, helping with store layout changes, lighting redesigns, and compliance upgrades. Our in-house design team ensures that all changes are aligned with brand standards and regulatory requirements.
Ultimately, ARH Group delivers retail facilities management that’s proactive, responsive, and built around the needs of modern retail. Our combination of technical expertise, nationwide coverage, and client-focused service makes them a trusted partner for retailers who can’t afford downtime.