Main Duties
Providing support and advice to employees and clients on all technical issues relating to mechanical & HVACCarrying out technical audits on sub-contractors and field engineers ensuring they are working to regulation standards and meeting company expectations Ensure company meets compliance standards by monitoring, managing and reviewing the necessary certification requirements under current regulations (F-Gas, Oftec, Gas Safe, Water Regulations, Building Regs) F-Gas register & F-Gas Register compliance supervision and ensuring all regulations and compliance is in line with industry expectations Attending client meetings on site to discuss new and on-going worksProviding accurate and value for money quotations for new and on-going works Assisting with all planning & invoice queries relating to HVAC & Mechanical works Assisting with the development of staff by identifying skills gaps and supporting individuals in gaining the necessary knowledge, skills and experience to carry out works competentlyEnsuring the company’s compliance to REFCOM, Oftec and Gas Safe standardsSupporting with interviews & onboarding of new engineers and ensuring required qualifications are in up to date Carrying out in-house training and refresher courses to staff to ensure all expected standards are met on a consistent basisTravelling to various site locations across the UK to provide technical and practical support to engineersProducing robust reports of a high technical standard for colleagues and clients.Supporting the appointment and auditing of sub-contractors.Ensure that the company is compliant with legislation and qualifications.Carrying out general administrative duties relevant to the role
These are illustrative duties. The post holder will be expected to become involved in a range of work within the company as the needs of the business grow.
Health and Safety
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.
Working Relationships
Field Engineers
Operations Director
Contract Managers
Procurement & Supplier Relationship Manager & Team
Service Delivery Manager & Team
RFMs
Building Services & Small Works Department
Person Specification
Essential
Desirable
Qualifications/Training
Relevant technical experience of a similar role
Driving Licence (Full UK)
Trade specific qualifications relevant to the role
Manufacturer training on HVAC Systems / Mechanical
HVAC / Mechanical qualifications (installation, maintenance)
Heat Pump Qualifications / Training
Refrigeration Qualifications / Training
Experience
Site experience of five years’ minimum carrying install and / or maintenance works on all aspects of HVAC / Mechanical works
Site experience on building services covering all aspects of technical disciplines such as electrical, Gas, fire alarms
Experience of working with remote field teams
Knowledge/Skills/
Interest
I.T Literate, able to competently work with MS office products.
Commercial understanding of business
Attitude
Positive and enthusiastic attitude towards achieving and succeeding
Approachable
Team player with positive work ethic
Adaptability/Flexibility/Mobility
Willing and able to travel
Available out of hours to provide support to engineers and staff
Willing and able to work outside of normal working hours
Key Performance Indicators
Performance KPIs
Quotes submitted within 7 days – 90%
Quotes over 30 days – 0
Average Margins – agreed periodically
Sub-contractor audits & reviews – 2 per top tier contractor per annum
Certification audits – 1 per month per engineer
Engineer Technical Audits – minimum 1 per annum per engineer
Accuracy of quotes within control of lead – 100%
